Tuesday, December 1, 2009

Think Forwarding: A Phone Service Feature Still in Development

Last night, I called Verizon to dispute a bill. After navigating the system with a combination of mad button pressing and yelling over the automated customer service rep (just to be heard, of all things), I was informed that the offices were closed. After questioning Mrs. Roboto about Verizon's own use of call forwarding after hours, I hung up the phone.

If Verizon's features include Caller ID and great customer service, then why don't they call me back even if I don't leave a message?

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